[OAUGNet]-URGENT! - Issue with Workflow Background process

["Benhur, Daniel" <Daniel_Benhur@pas-technologies.com>]

Hello,

We are recently experiencing performance problem with Workflow background process and its taking anywhere between 5 mins to more than an hour to complete. During this time the Auto invoice program is getting stuck and delaying our Invoicing process. We have been going back and forth with Oracle support on this and so far no solution to this even with a Sev1 P1 SR.

This is specific to Order management and the workflow we are concerned is the OEOL(Order lines) and the parameters are deferred 'Yes', Time out' No and Stuck "No'. We scheduled it to run every 2 mins(we scheduled it for every 5 mins as per development recommendation but no difference).

Any suggestions or ideas regarding where to look and what might be causing this. We haven't customized the standard OEOL workflow at all.

Thanks,
Daniel Benhur
PAS Technologies
1234 North Kansas City, MO 64116
P: 816 556 5122
C: 816 804 2876
www.pas-technologies.com

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